Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dancelifeshoes@gmail.com. Please note that returns will need to be sent to the following address:

Macarena Paton

Calle Belice 4, Portal 3 3S

29620 Torremolinos, Malaga, Spain

+34635119579

Unfortunately, we cannot offer yet a service of changes or returns free of charge, but you can do it on your own and we will refund you the money of the products. Please contact us to dancelifeshoes@gmail.com so we are aware of the reason of your return and also provide us with a shipping number or tracking number so we can be ready to collect the parcel back. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dancelifeshoes@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like bikinis or jewlery (for hygienic reasons) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

!!! Products with a 25% discount or over, are just refundable in a coupon for the value of your products returned, valid during 3 months on our shop!!

Exchanges (free)

In Dancelife we want our clients happy! :) If you like the product but just need a different size, we will send you the new size for free, once received the one that doesnt suit you, so you won't pay again the shipping fee :) (only 1 change of the same order will be accepted)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In that case, we can create a coupon with shipping free for you.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days if you are not getting a coupon for your next purchase. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dancelifeshoes@gmail.com.